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Frequently asked questions
You Have Questions, We Have Answers
We’ve gathered answers to some of the most common questions to make your fundraising journey as smooth (and fun!) as possible. If you don’t see your question here, feel free to reach out—we’re happy to help!
General Questions
Below are some common general questions
What kinds of teas do you offer?
We offer a wide range of premium teas—cozy classics, kid-friendly blends, health & wellness teas, and gift-ready options—so there’s truly something for everyone.
I’m not a tea drinker but I want to support. Do you sell other items?
Yes, we offer other accessories for supporters that do not drink tea such as t-shirts, mugs, tote bags and more!
Orders
Below are some common questions about placing orders.
How do supporters place an order?
Supporters shop directly through your fundraising page or a participant’s pop-up shop link. Orders are placed online, making the process quick and simple.
How do I know if my order is confirmed?
Once your order is placed, you will receive an order confirmation email at the address provided during checkout. This email will include your order details and serve as your receipt.
If you do not receive a confirmation or notice any issues with your order, please contact us right away—we’re here to help ensure everything brews smoothly from start to finish.
Can I place an order if I’m not supporting a fundraiser?
Yes, you can place an order on our Home website, Natirel Tea Co. Don’t worry, you will still be able to support one of our mainstay partner organizations so you’re still sipping for a good cause!
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
No, we only ship within the United States, Alaska and Hawaii.
When will my order be shipped?
All orders are shipped within 2-3 business days from our warehouse in Apex, North Carolina.
What is your return policy?
All sales are final.We do not offer refunds or exchanges at this time. However, your satisfaction is important to us. If you receive a damaged item, incorrect order, or experience any issue with your purchase, please don’t hesitate to contact us. We’ll do our best to make it right and ensure you have a positive experience with every sip.
How long will it take until I receive my order?
All orders are shipped within 2-3 business days from our warehouse in Apex, North Carolina. Orders are shipped via USPS. Once shipped, delivery times will depend on the shipping option chosen at checkout (2-5 days).
Can I Change My Shipping Address After My Order Is Placed?
Once an order has been placed, we are unable to make changes to the items, shipping address, or order details.
If you experience an issue or need assistance after placing your order, please contact us as soon as possible. While we can’t modify orders, we’re always happy to help resolve any concerns.
Where do orders ship?
All orders are shipped directly to the supporter’s address, so there’s no need for you to handle products or deliveries.
Starting a Fundraiser
Below are some common questions about Starting a Fundraiser
How do I start a fundraiser with Teas for a Cause?
It’s simple! Just submit a quick application to tell us about your organization or cause. Once approved, you’ll be able to create your fundraising page, invite participants, and launch your store.
Who can host a fundraiser?
Schools, nonprofits, sports teams, community groups, clubs, or even individuals fundraising for a cause they care about. Organizations must be a registered business or charity with a Tax ID/EIN number.
How much does it cost to start?
Nothing at all—there are no upfront costs or hidden fees.
Participants & Pop-Up Shops
Below are some common questions about Fundraiser Participants
How do participants join a fundraiser?
Organizers can invite participants to set up their own pop-up shop links within the main fundraiser. All they need to do is provide their name, email, and a photo, and they’ll get a personal link to share with friends and family.
Can participants track their sales?
Yes! Each participant’s sales are tracked through their unique pop-up link, so you can see both individual and overall fundraiser success.
Reporting & Earnings
Below are some common questions about Fundraiser Participants
How much does my cause earn?
50% of every purchase goes directly to your fundraiser. This includes the amount from the cost of the items purchased and does not include taxes and shipping cost.
How do I track my fundraiser’s progress?
Organizers can track their real-time reporting directly from their fundraising page where you can see total sales, participant activity, and funds earned. After the fundraiser concludes we will send a final report of all fundraiser activity.
When will we receive our fundraising earnings?
Payouts are available 3 business days after your fundraiser closes. If you choose direct deposit, funds will be sent to your account and available for withdrawal within 2–7 business days. If you choose to receive a check, it will arrive by mail within 1–2 weeks.